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Getting Support From SORBS
Use the following sections for requesting support from SORBS. Each section explains common questions and their answers.

Please use the information to log tickets within the SORBS support system, as this will help the SORBS support personnel to assist you with your problem quickly.

For zone transfer requests please click here.

Note: This script is new and there are a couple of errors still, if you find them please report them to Matthew Sullivan indicating what you typed and clicked to get to the error.

A few questions first.
To help us deal with your problem quickly please fill out the following form:

Note: Logging in will skip these questions.
What is your name (Format: First Last):
What is your email address (required):
Do you need help or support about a listing, delisting, or blocked IP address? Yes
No
Not Sure
What OS do you use Primarily? Unix (Solaris, Linux, HPUX etc) Windows
Mac OS X Mac (pre OS X) Not Sure
Other (specify):
What is your skill level with computers? None, I can play games though.
A little, just use them for email.
Average, familiar with them, used at home and work.
A lot, sysadmin or MCSE etc.
My Name is Charles Babbage, or Alan Turing.
Are you requesting help for: Yourself
Your Company
Yourself as you are an official of an ISP
Does Not Apply
Note: ISP's if you are logging a ticket for a DUHL listing and the rDNS is set to something which we know your naming convention, or it contains one of the 'static' naming conventions like in the Suggested Generic Naming Schemes Draft RFC check 'Yourself' and enter one of the listed IP addresses per /24 sized block. This will route any created ticket to the robot handler which will process and delist the netblock (upto /24) within a few hours, this is faster than routing the ticket to the ISP Support queue which can take a day or two.

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Sponsors
GFI Mail Essentials - Anti-spam software for Exchange
DynDNS - Got DNS?
Neural Networks
Arnotts Lawyers (Sydney)
Sourceforge

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Copyright © 2004 by SORBS Publishing.

$Id: support.tmpl.in 7 2007-07-19 06:47:01Z matthew $