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General
Listing & Delisting
FAQs and Info
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General |
Over the years SORBS has provided a special support address for ISPs in an
attempt to prioritise legitimate requests which do not conform to formats used
by most end users. Unfortunately support in the past was sometimes hit and miss
as SORBS was maintained by volunteers, however since July 2011 SORBS has had an
employed Support team consisting of dedicated Level 1 and Level 2 personel
with a backline of Michelle Sullivan
(the creator of SORBS at Level 3.)
SORBS also, for ISPs and large companies, also provides direct access using
the SORBS Net Manger. The SORBS Net Manager
allows authorised users of authorised companies to log in
to the SORBS web interface and make changes to the SORBS database directly.
The changes possible for an authorised account are everything from both
listing and delisting Dynamic IP ranges to viewing and delisting spamtrap
hits for your network space. This includes removing the requirement for
a user to be using the host listed to perform a direct delisting within the
normal Support Framework and Rules (if you are logged in with networks assigned
we know what you are authorised to act upon, so the restriction is ignored.)
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Management Access Agreement |
To gain access to the SORBS Management Interfaces you will need to visit the
Management Tools FAQ where you can find
the Mangers Access Agreement
which has to be signed by an authorised company representitive (e.g. your CEO)
granting access to you and/or your colleagues. The terms are non-negotiable,
they are designed purely to ensure the company gaining access is not trying to
gain access to 'blanket delist' all IP space (and thereby enter false information,
as has happened in the past, and as some currently try to do.) Any company
entering false information will have their access revoked, the audit log will
be used to restore all changes and legal remedy may follow. (In laymans
terms, play nice and we'll give you the world. Deliberately falsify information
and we will come down hard.) We are however open to suggestion by lawyers for
changes in the terms for the access agreement for all users.
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